Refund Policy

We want you to be happy with FinderBuddy. If it isn't right for you, you can get your money back.

14-day money-back guarantee

You can request a full refund within 14 days of your purchase date, for any reason. You don't need to explain why, although we're always grateful for feedback.

How to request a refund

• Email support@finderbuddy.net with the subject “Refund request”.
• Include the email address you used to buy and your order ID (you'll find it in your receipt email).

How refunds are processed

Payments are handled by Dodo Payments, our Merchant of Record, so refunds are issued by Dodo Payments to your original payment method. We aim to approve requests within 2 business days. Once approved, the money usually appears in your account within 5–10 business days, depending on your bank or card provider.

After a refund

When a purchase is refunded, its license key is deactivated and FinderBuddy stops working in full on the Macs it was activated on.

After 14 days

Refunds after 14 days are generally not available, except where required by law. We'll always refund duplicate purchases, and if something is seriously wrong (for example, FinderBuddy doesn't run on a supported Mac and we can't fix it), contact us and we'll work it out.

Cash-back offer

Separately from this policy, you can get 50% or 100% of your purchase back by posting about FinderBuddy. See the cash-back offer for how it works.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually resolve things faster. Licenses tied to a chargeback are deactivated.

This policy is part of our Terms of Service.